Contact Us
Tianjin Lefei Technology Co., Ltd.
For Hamlert product questions and order support, contact us using the details below.
Email: service@hamlert.com
Business address: 6-B-701-3-0191, No. 15 Rongyuan Road, Huayuan Industrial Zone, Binhai High-tech Zone, Tianjin, China
How Can We Help?
Product Questions
Send the product name or link and explain what you need to know about dimensions, materials, capacity, included parts, maintenance, or intended use.
For plant supports, include relevant pot dimensions and the intended plant. For cutting tools, ask about the stated cutting range before purchasing if it is not clearly listed.
Order and Delivery Support
Include your order number, the email address used at checkout, and a brief description of the issue. Include tracking details where relevant.
Changes and Cancellations
Email us promptly if you need to correct an address, change an item, or cancel an order. We will check whether the request can be accommodated based on the processing status.
A change or cancellation is only confirmed once our support team acknowledges it. Changes may no longer be possible after dispatch.
Returns and Product Issues
Review our Returns & Refunds Policy and contact us before sending an item back.
If an item arrives damaged, incomplete, or incorrect, include your order number and photos of the item, affected area, supplied parts, and packaging where safe.
Stop using a damaged tool and contact us before attempting repairs. Do not handle exposed blades or sharp fragments to obtain photographs.
Do not send returns to the business address above unless our support team specifically instructs you to do so.
Customer Support
Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m., China Standard Time (UTC+8), excluding public holidays. We aim to respond within 1–3 business days.
Please do not email passwords, full payment card numbers, or payment security codes.