Shipping & Delivery Policy

Order Processing

Orders are generally prepared within 1–3 business days after payment authorization. Business days exclude weekends and public holidays. Processing time is separate from transit time.

Shipping Rates

For supported destinations, the following rates apply in US dollars (USD):

  • Orders from $0.00 to $44.99: Fast Shipping costs $5.99.
  • Orders of $45.00 or more: Free Shipping.

Available destinations, shipping options, and final shipping charges are displayed at checkout before payment.

Delivery Estimates

Transit times depend on the destination and carrier service. Any estimate provided at checkout or in your shipping confirmation begins after dispatch unless otherwise stated.

Estimates are not guaranteed arrival dates. Carrier delays, customs inspections, weather, public holidays, and address issues may affect delivery. “Fast Shipping” does not guarantee a particular arrival date.

Tracking and Address Corrections

Tracking details are provided when available after dispatch. Carrier updates may take time to appear.

Check your delivery address before ordering. Contact us promptly if a correction is needed. Changes depend on the processing status and may not be possible after dispatch.

Customs and Import Charges

International shipments may incur customs duties, import taxes, or local handling fees. Unless checkout states that these charges are included or prepaid, they are payable by the recipient to the relevant authority or carrier.

Delivery Problems

If tracking shows delivery but you cannot locate the parcel, check nearby safe locations, household members, and reception, then contact us.

If an item arrives damaged, incomplete, or incorrect, send your order number and photos of the item and packaging where safe. Retain the packaging while we investigate.

We will review the issue and arrange an appropriate resolution in accordance with the circumstances and applicable consumer rights.

Contact

Tianjin Lefei Technology Co., Ltd.
6-B-701-3-0191, No. 15 Rongyuan Road, Huayuan Industrial Zone, Binhai High-tech Zone, Tianjin, China

Email: service@hamlert.com